How to contact us
Send us a message and we reply by email, with a private link to the conversation.
Updated Saturday 3 October 2026
Use the Contact us form. It takes a minute.
Help us help you quickly
- Your order reference, if it is about an order. It starts with ET- and is in your tickets email and on your order page.
- The email address you used to buy.
- What happened, and a screenshot if it helps (JPG, PNG or PDF, up to 5 MB).
What happens next
- We email you that we have your message, with a private link to it.
- When we reply, you get an email. Open the link to read it and reply. No account needed.
- Logged in? Your requests also show in My tickets.
Many questions are answered right here in the help centre, so it is worth a quick search first.
Related articles
- Who runs the event?We sell the tickets; the organiser runs the night.
- I did not get my tickets emailCheck spam, check the address, and how to get them sent again.
- Can I get a refund?It depends on the organiser's refund policy. Cancelled events are always refunded.
- I want to sell tickets for my eventOrganisers can list events on Enjoy Tickets with no monthly fee.
Still need help?
Send us a message. We reply by email, and you can answer without an account.