The event changed date, time or venue
Your tickets move with the event. If you cannot make the change, here is what to do.
Updated Saturday 3 October 2026
Sometimes an organiser has to move an event to another date, time or venue. When that happens:
- Your tickets stay valid for the new date, time or venue. You do not need new tickets.
- The new details show on the event page, on your ticket and in My tickets.
- Buyers are told about the change by email.
If you cannot make the new date
- Send your ticket to a friend who can go. See Sending a ticket to a friend.
- Sell it to another fan at face value, if resale is on for the event. See Selling a ticket you cannot use.
- Ask about a refund. Whether you can get one for a change depends on the organiser's refund policy, shown on the event page under Good to know. Contact us with your order reference and we will ask the organiser for you.
If the event is cancelled rather than moved, you are refunded in full. See My event was cancelled.
Related articles
- Can I get a refund?It depends on the organiser's refund policy. Cancelled events are always refunded.
- My event was cancelledYou are refunded in full, booking fee included. No need to ask.
- Selling a ticket you cannot usePut it on Fan resale at face value or less. Fans who want the event hear first.
- Flexible ticketsRefund your order yourself, for any reason, until a set time before the event.
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