My event was cancelled
You are refunded in full, booking fee included. No need to ask.
Updated Saturday 3 October 2026
We are sorry. When an event is cancelled:
- We email everyone who bought tickets, with the order reference.
- Paid orders are refunded in full, including the booking fee, to the card you paid with. You do not need to ask.
- The refund usually shows within 5 to 10 working days, depending on your bank. We email you again when it has been sent.
- The tickets stop working. If your tickets were free, there is nothing to refund.
Your order page shows the event as cancelled and where your refund is.
If more than 10 working days have passed and you cannot see the refund, contact us with your order reference.
Related articles
- Can I get a refund?It depends on the organiser's refund policy. Cancelled events are always refunded.
- The event changed date, time or venueYour tickets move with the event. If you cannot make the change, here is what to do.
- I did not get my tickets emailCheck spam, check the address, and how to get them sent again.
- Selling a ticket you cannot usePut it on Fan resale at face value or less. Fans who want the event hear first.
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